Refund Policy
Last updated: March 27, 2026
This policy explains how Fatibara handles cancellations, disputes, and refund requests while acting as a marketplace intermediary between buyers and sellers.
1. General conditions
Refunds depend on the seller and the type of product involved. Fatibara acts as a mediator in the event of a dispute.
2. Non-conforming or defective products
If a product is damaged, defective, or does not match the listing: • Open a dispute on the platform • Provide photos or other evidence to support • Fatibara or the seller may offer: - A replacement - A partial or full refund
3. Undelivered products
If a product is not delivered within the stated timeframe: • The customer may open a dispute • Fatibara and the seller will review the case • A full refund may be issued if delivery cannot be completed
4. Order cancellation
An order may be canceled before shipment. Refunds are made through the same payment method used for the purchase.
5. Prohibited or fraudulent products
Any product that violates the terms of use may trigger a full refund for the customer. The seller remains responsible for any sanctions that apply.
6. Refund timelines
Refunds generally take 3 to 10 business days depending on the payment method and the bank. Fatibara keeps the user informed at each step.
7. Disputes and mediation
Fatibara may step in to help resolve conflicts. Final decisions are based on available evidence, internal policy, and applicable law.
Is a refund affecting you?
If an order is blocked, missing, or disputed, contact support with the order reference and any evidence you have so mediation can move faster.